News Release
February 28, 2024
For the second consecutive time, Toronto Fire Services (TFS) has received Accredited Agency Status from the Commission on Fire Accreditation International (CFAI) and the Centre for Public Safety Excellence, Inc., recognizing commitment to continuous quality improvement and delivery of world-class fire protection services that meet the needs of Toronto.
The City of Toronto is the largest city in North America to be recognized with an internationally accredited fire service under CFAI and is one of only 310 agencies worldwide to earn CFAI Accredited Agency status, which is now valid from 2024 through 2029.
The CFAI accreditation program provides a framework for fire services to set goals, develop evidence-based strategic action plans and improve fire protection services.
The journey to maintaining Accredited Agency Status involved an in-depth review of every aspect of Toronto Fire Services operations, which were evaluated against 250 key performance indicators and international best practices. This included a detailed self-assessment, a comprehensive peer review by a panel of external experts, and formal verification by a 13-member commission, representing a cross-section of fire protection experts, senior municipal executives and labour Association leadership executives from across North America.
Learn about CFAI accreditation by visiting the Center for Public Safety Excellence website 
Quote:
“Maintaining International Accreditation under CFAI, validates the continuing commitment of City Council to providing leading edge, efficient and effective fire protection services in Toronto. This exhaustive, independent evaluation of every aspect of Toronto Fire Services’ performance, validates and affirms our continuing commitment to people-focused, analytics-informed decision making and our shared commitment to the delivery of truly world-class fire protection services in Toronto. I am beyond thankful for each and every member of our incredible team, who give their all in service to others each and every day”.
– Matthew Pegg, Fire Chief, Toronto Fire Services