Alarm Room Operator (0-3 Mths)

Posting Id:  2566
Department:  Community Services
Division:  Fire Services
Section:  Fire Support Services
Rate of Pay:  $58,761.45 - $96,155.10 Annual
Job Type:  Temporary Full Time - Contract
Schedule:  Rotating shift schedule including day and night shifts
Contract Length/End Date:  12 months
Replacement/New Position:  Replacement
Posting Type:  Internal and External
Posting Date:  04/26/2024
Application Deadline:  05/10/2024

Position Summary

Reporting to the Deputy Fire Chief, Support Services, the Alarm Room Operator will be an excellent communicator who can multi-task in a fast paced and high stress work environment while still providing exceptional communications services to our customers.

Key Duties and Responsibilities

• Receive, process and record information
• Determine response resources
• Dispatch resources
• Communicate effectively
• Provide communications support to field units
• Operate complex computer and telecommunications equipment
• Track and maintain resource status
• Provide exceptional customer service

Education and Experience

• Minimum of Grade 12 diploma or Ontario approved equivalent
• Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required
• Valid and current certification in First Aid and CPR is required

Required Skills/Knowledge

• Be legally entitled to work in Canada
• Understand and communicate clearly in English
• Keyboarding at a minimum of 45 wpm
• Proficient computer skills in MS Office Suite
• Proven proficient multi-tasking skills
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies

• Builds people and culture
• Cultivates open communication
• Demonstrates personal leadership
• Navigates and leads through complexity and change
• Shapes the future