Affective today, 28 August 2024, 911 Fire dispatching services for the Stratford Fire Department is now provided by Kitchener Fire Dispatch Centre. The Stratford Fire Department will continue to provide 24/7 fire and emergency response services and Stratford firefighters will continue to staff each Stratford fire station. If you are calling Stratford Fire Department to report a fire emergency or a need for assistance, continue to call 911. There is no change in the level of fire emergency services provided by Stratford Fire Department or their emergency responses.
Under this new Fire dispatching services arrangement with Kitchener, new computer aided dispatch systems for Stratford have been implemented, allowing the sharing of data, mapping software and dispatch information. Next Generation 9-1-1 will allow the public to share more information with 911 dispatchers including text messages and video. It will also give emergency operators and dispatchers the ability to identify the location of a call using GPS coordinates.
Fire Prevention and Safety Services, Fire Inspections, Training and Fire Administration of the Stratford Fire Department will continue to operate during regular working hours of Monday – Friday, 8:00 am – 4:00 pm. The regular phone line for Fire Department General Enquiries will remain as 519-271-3212. Do not use the General Enquiries telephone number for fire emergency calls.
If Stratford businesses or their monitoring companies are performing alarms tests, please notify Kitchener Fire Dispatch Centre on their general line at 519-741-2582.
If calling for a CO/smoke detector concern or open fire burning concern, please call 911 or contact Kitchener Fire Dispatch Centre at 519-744-1121.
For more information,please contact:
Neil Anderson, Fire Chief
519-271-0250 extension: 7225
nanderson@stratford.ca