FSMC 027 - Dispute Resolution Skills

ONLINE Course Date:  March 17 - April 13, 2025

Course Hours: 20

Price:  $499.00 (No HST)

Course Description

This course is an introduction to alternative dispute resolution and will discuss the factors that both support and inhibit successful outcomes.  A critical analysis of functional and dysfunctional conflict will assist in a deeper understanding of the origin of conflict.  Through a deeper understanding of conflict identification and analysis, participants will gain an understanding of the different stages of workplace conflict and when management should step in to prevent, de-escalate and mitigate conflict. Assignments and a roleplay exercise will be utilized to provide hands-on training to enable participants to develop their own methods for improving their communication skills, for exploring opportunities that exist for settlement, and for utilizing skills to build better, more effective relationships and create mutually agreeable outcomes when conflict exists.

This course is part of the Humber College Fire Service Executive Management Certificate program, and counts as one (1) of the six (6) elective courses required towards the certificate.

Additional Information: Once registered course specifics like modules, marking, etc will all be available approximately one week prior to course start date when registered students receive instructions to log on to CPL Portal/BlackBoard.

There must be a minimum of 20 registered participants in order for the course to proceed for each course. Registration cut-off is March 10, 2025. 

Registration/Cancellation Policy:  There is a $50 fee for all cancellations.  There are no refunds after March 3, 2025.  If a course is cancelled due to the minimum numbers not attained, students can be refunded their course fees or a credit can be applied to their account.  

MANDATORY:  NEW PROCESS - Please include as many of the following that you can: your date of birth, and your Humber student ID number (N#) in the additional information box below.